ZAPiTTraining Pest protection you can trust

Pick your track

Five tracks, built from the SOP library. Work through them in any order, at any pace. Your place is saved automatically.

0% 0 of 51 modules
Everything is DRAFT. Prices, termite warranty terms and the chemical list are still blank, so the modules teach the process and flag every gap rather than inventing a number.
Office / VAWhoever is on the phone
The phone, inbox, diary, money Getting calls past a minute, quoting the same number every time, work orders, and the chase ladder. 10 modules~68 min
AdamMoney, office, commercial accounts
Runs the business Approvals, the money picture, the structural problem under hiring, and commercial as the growth line. 8 modules~53 min Admin systems and Xero Xero end to end, GST and where the accountant starts, closing the expense hole, Square and the AIOS layer. 10 modules~77 min
ZaydanField quality, technicians, termites
Runs the people The field standard, the licence rule on reports, chemical safety, and building a team that does not need you. 9 modules~62 min Termite deep track Ground knowledge, then an interview that fills SOP-204 and SOP-401 from your own answers. 14 modules~2 hr

The rest of the system

Ops Hub every system, one page The Program what's being built Commercial Rebuild 64 sites Bottleneck Audit Phone Line Audit Square Audit Automation Order

Reference

The SOP library 27 documents behind the training

Role charters

  • rolesOrg chart and role map
  • rolesOffice / VA
  • rolesResidential technician
  • rolesCommercial technician
  • rolesTermite technician
  • rolesOwner / manager

Front office · 100s

  • SOP-101Inbound call
  • SOP-102Email triage
  • SOP-103Quoting and pricingneeds input
  • SOP-104Booking and scheduling
  • SOP-105Real estate work orders

Field delivery · 200s

  • SOP-201Residential job
  • SOP-202Commercial site visit
  • SOP-203Termite inspection and report
  • SOP-204Termite treatmentneeds input

Money and care · 300s

  • SOP-301Invoicing and payment
  • SOP-302Warranty claim
  • SOP-303Complaint handling

Safety · 400s

  • SOP-401Chemical handlingneeds input
  • SOP-402Vehicle and equipment
  • SOP-403Reporting standards

Manuals

  • manualsInduction manualdraft
  • manualsField handbookdraft
  • manualsOffice handbookdraft
  • sops/OPEN-ITEMS.md
The six blocking items three SOPs stay unusable until these land
#WhatWhereWho
1The residential price sheet. Every job, price incl. GST, what is included, warranty term.SOP-103Adam and Zaydan
2Price modifiers. Travel, second storey, heavy infestation, extra pest, weekend, repeat customer.SOP-103Adam
3Quote validity period.SOP-103Adam
4Termite warranty terms by treatment type. The biggest single gap in the library.SOP-204Zaydan
5The approved chemical list. From what is actually carried, not from a website.SOP-401Zaydan
6Standard PPE kit.SOP-401Zaydan

Items 1 to 3 are costing money every week they stay open: until the sheet exists, the office escalates every quote.

Zap It Pest Control Melbourne · ABN 61 682 004 655 · 03 9126 0555 · Licence L012425L · Progress is saved in this browser only, and nothing is sent anywhere.