Pest protection you can trust
Everything here comes out of the SOP library. The one exception is Phase A of the termite track, which is flagged as industry background rather than Zap It procedure. Where a price, a warranty term or a chemical rule has not been agreed, the module says so instead of filling the gap with something plausible.
Every SOP in the library is DRAFT, and three are NEEDS INPUT: the price sheet (SOP-103), termite treatment and warranty terms (SOP-204), and the approved chemical list (SOP-401). The library rule is that nobody gets trained off a document carrying unfilled prices, warranty terms or chemical rules.
So the tracks teach the process, the escalation paths and the evidence behind them, and they flag every blank rather than papering over it. Once an owner fills the blanks and signs each SOP off, the modules get updated and the escalate-everything rules drop away.
Money, commercial accounts, the office, the systems.
The approval table, the $10,032 across 42 invoices, the six bills totalling $53, the structural problem underneath hiring, the pricing decisions blocking the phone, and commercial as the growth line.
Xero end to end: chart of accounts, tracking categories, reconciliation, GST and where the accountant starts, reading the four reports, and closing the expense hole. Then Square, the inbox, and the AIOS layer.
Field quality, technicians, termites, the licence.
The residential and commercial standard, the licence rule on termite reports, chemical safety, reporting, building a team that does not need you, and the nine open items carrying your name.
Three phases. Industry background, then the interview that fills SOP-204 and SOP-401 from your own answers, then handing it to a second licensed person.
The training is one layer. These are the others, each built from the same context and the same numbers.
One page in front of every system. Today's three actions, money owed and ageing, the diary, overdue commercial sites, the ring-back list and the health strip.
What is being built, in what order, and why. The layer map behind everything else here.
64 sites, $105,724 a year, 540 reports. The Do Report flow, the pricing floor, and the seven answers needed before it gets built.
What is actually stopping both owners getting off the tools.
437 calls reviewed. The evidence behind SOP-101 and SOP-103.
$233k of residential card payments, and the cash that never appears.
The six rules every brief and automation in the business holds to.
Six role charters, fifteen numbered procedures, three manuals, a blank template,
and the open-items list of everything the owners still have to fill in. All in sops/.
Until these are answered, three SOPs stay unusable and the office escalates every quote. Items 1 to 3 are costing money right now.
| # | What | Where | Who |
|---|---|---|---|
| 1 | The residential price sheet. Every job, price incl. GST, what is included, warranty term. | SOP-103 | Adam and Zaydan |
| 2 | Price modifiers. Travel, second storey, heavy infestation, extra pest, weekend, repeat customer. | SOP-103 | Adam |
| 3 | Quote validity period. | SOP-103 | Adam |
| 4 | Termite warranty terms by treatment type. The biggest single gap in the library. | SOP-204 | Zaydan |
| 5 | The approved chemical list. From what is actually carried, not from a website. | SOP-401 | Zaydan |
| 6 | Standard PPE kit. | SOP-401 | Zaydan |
Zap It Pest Control Melbourne · ABN 61 682 004 655 · 03 9126 0555 · Licence L012425L
Progress is stored in your own browser only. Nothing is sent anywhere, and
there is no login. Built from sops/, context/ and the brand guide
dated 20 May 2026.